Top Ford prize for Thetford motor group

Published: 7:24 PM April 1, 2008 Updated: 9:47 PM February 19, 2021

THETFORD-based EMG Motor Group has been named a winner of Ford's most prestigious prize for customer satisfaction - the 2007 Chairman's Award.The Fison Way company will receive the award from Lewis Booth, chairman and chief executive of Ford of Europe, after it was rated one of Ford's finest UK dealerships by its customers.

THETFORD-based EMG Motor Group has been named a winner of Ford's most prestigious prize for customer satisfaction - the 2007 Chairman's Award.

The Fison Way company will receive the award from Lewis Booth, chairman and chief executive of Ford of Europe, after it was rated one of Ford's finest UK dealerships by its customers.

Research is continuously carried out by Ford to find out how customers feel about the quality of attention they receive from their dealer - whether buying a new car or having their vehicle serviced.

For the winning dealerships this programme confirms they not only meet but also exceed their customers' expectations.

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Group operations director Paul Ranson said: “We are delighted and proud to receive the Chairman's Award.

It is the ultimate test of the service we provide because it is judged by our customers. It is a real tribute to the excellence and dedication of all our staff and a fitting recognition of their commitment to customer satisfaction,”