Search

Hospital extends evening service for endoscopy unit after feedback

14:05 09 August 2013

West Suffolk Hospital

West Suffolk Hospital

Archant

A specialist evening service for endoscopy patients has been launched at West Suffolk Hospital.

The Bury St Edmunds hospital has extended the opening times of its service, adding a session from 5pm to 8pm on Mondays and Thursdays.

The service has been introduced after feedback from GPs and patients so people do not have to take time off from work for their appointment.

A team of consultant gastroenterologists and nurse endoscopists are running the service, which is primarily for gastroscopy, looking at the stomach, and sigmoidoscopy, which examines the colon.

Patients can attend evening sessions when referred by using the choose and book system.

Paula Heading, deputy imaging services manager at the hospital, said: “We are committed to making it as easy as possible for people to access the specialist care we provide, and these evening sessions are helping us to do just that.

“As well as making our service more convenient, these extended hours have also helped increase the capacity of our clinics so that we can see more patients, in turn reducing waiting times,” she said.

As well as the evening sessions, the endoscopy department has introduced a new pre-assessment service.

The service sees staff call patients a week before their appointment to discuss their procedure and answer any questions they may have.

Ms Heading said: “As well as helping make sure patients fully understand their procedure, the pre-assessment service also reminds them of their appointment time and date.

“As such, we hope it will also help reduce the number of people who fail to attend their appointment.

“All of the feedback we’ve received so far has been really positive and we’re pleased that patients are benefitting from these changes. However, we will not be complacent and will continue to look for ways in which we can improve the services we provide still further in the future.”

0 comments

Other news

17:01
IES Breckland school in Brandon.

Two Norfolk schools have raised the alarm over a video chat and messaging app after fears were raised about online predators.

Julian Gibson

A parish council clerk is appealing for the return of his beloved family caravan after thieves stole it during the night.

Lorne Green, Norfolk Police and Crime Commissioner, with the cadets at Thetford Police station

Norfolk’s new police and crime commissioner has cast his eye over a group of “cool” cadets, after he visited a town’s police station.

Terry Jermy, county councillor for Thetford West, with scooter users in Thetford who have experienced issues with obstacles in the town.

Wheelchair and scooter users with access issues on Thetford’s roads have been urged to make their concerns known by a county council roads specialist.

Most Read

Julian Gibson

A parish council clerk is appealing for the return of his beloved family caravan after thieves stole it during the night.

Read more
Thetford
Terry Jermy, county councillor for Thetford West, with scooter users in Thetford who have experienced issues with obstacles in the town.

Wheelchair and scooter users with access issues on Thetford’s roads have been urged to make their concerns known by a county council roads specialist.

Read more
17:01
IES Breckland school in Brandon.

Two Norfolk schools have raised the alarm over a video chat and messaging app after fears were raised about online predators.

Read more
Norfolk Police
Yesterday, 11:44
Norfolk Fire and Rescue Service

Firefighters were called to attend a blaze near Lakenheath this morning.

Read more
Rescue Service
Yesterday, 06:30
The Break charity shop in Thetford is looking for more volunteers. Manager Karen Burwin and volunteer Kirsten Roberts.

A charity store in Thetford which has been hampered by its location outside the town centre is looking to raise its local profile.

Read more
Thetford

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 15°C

min temp: 10°C

HOT JOBS

Show Job Lists

Digital Edition

Image
Read the Thetford and Brandon e-edition today E-edition

Newsletter Sign Up