Search

Hospital extends evening service for endoscopy unit after feedback

14:05 09 August 2013

West Suffolk Hospital

West Suffolk Hospital

Archant

A specialist evening service for endoscopy patients has been launched at West Suffolk Hospital.

The Bury St Edmunds hospital has extended the opening times of its service, adding a session from 5pm to 8pm on Mondays and Thursdays.

The service has been introduced after feedback from GPs and patients so people do not have to take time off from work for their appointment.

A team of consultant gastroenterologists and nurse endoscopists are running the service, which is primarily for gastroscopy, looking at the stomach, and sigmoidoscopy, which examines the colon.

Patients can attend evening sessions when referred by using the choose and book system.

Paula Heading, deputy imaging services manager at the hospital, said: “We are committed to making it as easy as possible for people to access the specialist care we provide, and these evening sessions are helping us to do just that.

“As well as making our service more convenient, these extended hours have also helped increase the capacity of our clinics so that we can see more patients, in turn reducing waiting times,” she said.

As well as the evening sessions, the endoscopy department has introduced a new pre-assessment service.

The service sees staff call patients a week before their appointment to discuss their procedure and answer any questions they may have.

Ms Heading said: “As well as helping make sure patients fully understand their procedure, the pre-assessment service also reminds them of their appointment time and date.

“As such, we hope it will also help reduce the number of people who fail to attend their appointment.

“All of the feedback we’ve received so far has been really positive and we’re pleased that patients are benefitting from these changes. However, we will not be complacent and will continue to look for ways in which we can improve the services we provide still further in the future.”

0 comments

Other news

3 minutes ago
Norwich Market now has a resident poet. 
Picture: ANTONY KELLY

It traditionally echoes to the sound of fishmongers and fruit and vegetable stallholders calling out their wares.

52 minutes ago
The Music Arts Project in Brandon have been given funding to improve facilities at their Gateway site. Music Producer and composer, Jim Davies gives a workshop to Norwich City College students.

After crafting a recording studio and classrooms from a bare community centre room, a music project is hoping to grow its profile as a youth music hub after receiving a £100,000 grant.

Watton Medical Practice.

A surgery which has been placed under increasing pressure in recent years is hopeful it will be able to offer a better service to patients after being picked to trial a pioneering new system of service delivery.

Yesterday, 16:55
Christopher McLeod

A missing man from Honington has been found safe and well, police said on Tuesday.

Most Read

Yesterday, 15:16
Poppy-Mai Barnard with her family, mum Sammi and dad Andy in Thetford. An Eddie Stobart lorry was named after her.

A toddler whose story has captured the hearts of thousands of well-wishers has “grown her angel wings”, according to her father, after she died this afternoon.

Read more
Thetford
Yesterday, 16:13

Police are appealing for witnesses after a motorcyclist was injured in a crash in Ickburgh on Sunday.

Read more
Addenbrooke's Hospital
Yesterday, 16:55
Christopher McLeod

A missing man from Honington has been found safe and well, police said on Tuesday.

Read more
Suffolk police
Yesterday, 09:21
Generic image of a police car belonging to the Norfolk Constabulary.
Picture: James Bass

A cyclist in his 40s has suffered a cut to the head and suspected broken leg in a collision with a Vauxhall Astra on Norwich Road in Thetford.

Read more
Thetford
Watton Medical Practice.

A surgery which has been placed under increasing pressure in recent years is hopeful it will be able to offer a better service to patients after being picked to trial a pioneering new system of service delivery.

Read more
Thetford

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 17°C

min temp: 7°C

HOT JOBS

Show Job Lists

Digital Edition

Image
Read the Thetford and Brandon e-edition today E-edition

Newsletter Sign Up