Search

Hospital extends evening service for endoscopy unit after feedback

PUBLISHED: 14:05 09 August 2013 | UPDATED: 14:05 09 August 2013

West Suffolk Hospital

West Suffolk Hospital

Archant

A specialist evening service for endoscopy patients has been launched at West Suffolk Hospital.

The Bury St Edmunds hospital has extended the opening times of its service, adding a session from 5pm to 8pm on Mondays and Thursdays.

The service has been introduced after feedback from GPs and patients so people do not have to take time off from work for their appointment.

A team of consultant gastroenterologists and nurse endoscopists are running the service, which is primarily for gastroscopy, looking at the stomach, and sigmoidoscopy, which examines the colon.

Patients can attend evening sessions when referred by using the choose and book system.

Paula Heading, deputy imaging services manager at the hospital, said: “We are committed to making it as easy as possible for people to access the specialist care we provide, and these evening sessions are helping us to do just that.

“As well as making our service more convenient, these extended hours have also helped increase the capacity of our clinics so that we can see more patients, in turn reducing waiting times,” she said.

As well as the evening sessions, the endoscopy department has introduced a new pre-assessment service.

The service sees staff call patients a week before their appointment to discuss their procedure and answer any questions they may have.

Ms Heading said: “As well as helping make sure patients fully understand their procedure, the pre-assessment service also reminds them of their appointment time and date.

“As such, we hope it will also help reduce the number of people who fail to attend their appointment.

“All of the feedback we’ve received so far has been really positive and we’re pleased that patients are benefitting from these changes. However, we will not be complacent and will continue to look for ways in which we can improve the services we provide still further in the future.”

0 comments

Other news

10:55

It will be all action stations at Bressingham Steam Museum when Fireman Sam visits its Fire Engine Rally this weekend.

Many of us take for granted the normality of a workplace where we make friends and are respected for our talents.

A £4.8m expansion which will more than double the size of a Thetford school to help tackle a chronic shortage of primary places in the area has been unveiled.

06:00

Our annual bid to recognise the people who do wonderful things in our wonderful region has begun.

Most Read

A £4.8m expansion which will more than double the size of a Thetford school to help tackle a chronic shortage of primary places in the area has been unveiled.

Read more
Tuesday, July 21, 2015

The next step in returning one of Thetford’s heritage treasures back to its former glory has been taken after a planning body gave it the green light to go ahead with an expected £100,000 revamp.

Read more
Breckland Council
Yesterday, 12:42

A high-speed car chase led police across two counties and smashed through rail crossing barriers at Lakenheath train station, Station Road, last night.

Read more
Suffolk Police
Yesterday, 15:49

Two F15 fighter jets from RAF Lakenheath narrowly avoided a “catastrophic mid-air collision” with a flying tanker over the North Sea.

Read more
Yesterday, 10:49

Road resurfacing, bridge repairs and general maintenance will start on the A11 Trunk Road from the beginning of August.

Read more

Local Weather

Heavy Rain

Heavy Rain

max temp: 21°C

min temp: 12°C

Show Job Lists

Digital Edition

Image
Read the Thetford and Brandon e-edition today E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter