Search

Center Parcs wins praise from two regulators for customer service

Corporate guests on a team building exercise at Center Parcs

Corporate guests on a team building exercise at Center Parcs

2010 Satureyes Photography www.satureyes.com +44 20 7193 7156

A short break provider has received a double whammy of praise for its customer service.

Center Parcs Elveden's new treehouses.Center Parcs Elveden's new treehouses.

All five Center Parcs villages, including its park at Elveden Forest, have retained their five star status from Quality in Tourism while the company also maintained its Hospitality Assured Premier position.

Quality in Tourism is the official assessment service provided for industry regulator VisitEngland.

Center Parcs achieved a score of 92%, with comments from assessors on its high levels of presentation and service and the number of new initiatives and investments made by the business.

Hospitality Assured is the industry standard which recognises guest care and services and covers all aspects of Center Parcs from accommodation, leisure activities and restaurants to corporate events and head office operations.

Following visits to its holiday park in Cumbria and head office in Nottinghamshire, the company achieved a score of 81.1%, deemed by assessors to be “world class”.

Center Parcs operations and development director Paul Kent said: “We’re really pleased to have maintained a five star status from Quality in Tourism across our villages and uphold our Hospitality Assured position.

“The recognition from these external industry assessors is really important to Center Parcs and a testament to everyone who works hard to continually deliver excellent service to our guests.”

In January Center Parcs announced it would be launching two new attractions at its Elveden Forest village, following the opening of 48 new apartments in November last year.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Thetford and Brandon Times visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Thetford and Brandon Times staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Thetford and Brandon Times account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other news

Yesterday, 17:03

A surge of £11m investment led Norfolk County Council to announce 95pc of premises would have a superfast broadband connection by 2020 as their Better Broadband scheme continues.

Yesterday, 15:47

A 20-year-old man has been charged after a cannabis factory was discovered on Sorrell Drive in Thetford.

Yesterday, 15:40

The Mayor of Thetford made a trip to France to celebrate the 40th anniversary of the town’s twin.

Yesterday, 15:00

A pub in Thetford will hold three fun days to help raise money for charity.

Most Read

Yesterday, 14:04

Two men have been given a Criminal Behaviour Order (CBO) which has put restrictions on them entering parts or all of two Breckland towns.

Read more
Norwich
Yesterday, 15:47

A 20-year-old man has been charged after a cannabis factory was discovered on Sorrell Drive in Thetford.

Read more
Breckland police
Yesterday, 10:39

A fundraising event with a twist will see eight men have their legs waxed while belting out karaoke songs.

Read more
Yesterday, 15:40

The Mayor of Thetford made a trip to France to celebrate the 40th anniversary of the town’s twin.

Read more
Terry Jermy
Mon, 15:40

They have their notebooks, pens and cameras ready and now these young journalists are ready to chase stories.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 11°C

min temp: 7°C

HOT JOBS

Show Job Lists

Digital Edition

Image
Read the Thetford and Brandon e-edition today E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter